Terms of Sale

These terms apply to products you buy from the Enigma Cyber Solutions online shop. Please read them before you order.

1. Who we are

Enigma Cyber Solutions
4 Bryn Clyd, Leeswood, Mold, Flintshire, CH7 4RU
Email: hello@enigmacybersolutions.org

2. Your order

• When you pay at checkout you'll receive a receipt by email. That's your order confirmation, and our contract with you starts then.
• If we can't fulfil your order (for example an item is unavailable or a price was clearly wrong), we'll tell you and refund you in full.
• Product photos are for illustration. Made-to-order and 3D printed items may vary slightly from the photos.

3. Prices and payment

• Prices are in pounds sterling (GBP). The delivery charge and the total are shown before you pay.
• Payments are processed securely by Stripe. We never see or store your full card details.

4. Delivery

Delivery charges, dispatch times and what to expect are explained on our Delivery & Returns page. Items become your responsibility once they're delivered to the address you gave.

5. Cancellations and returns

You can cancel within 14 days of receiving your order, except for items made to your own specification or personalised for you. Full details are on our Delivery & Returns page.

6. Faulty items and your rights

We're required by law to provide goods that are as described, fit for purpose and of satisfactory quality. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015.

7. Product safety

• Helmets and masks are for display and costume use only and give no protection.
• Fidget toys and small printed items contain small parts. Not suitable for children under 3.

8. Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result. We don't exclude liability where it would be unlawful to do so, including for death or personal injury caused by our negligence. Our products are for domestic and private use, and we aren't liable for business losses.

9. Your information

We use your details only to process and deliver your order and keep the records we're required to. See our Privacy notice.

10. Questions and complaints

Email hello@enigmacybersolutions.org and we'll do our best to put things right. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings in your local courts.