IT Support & Managed Services
Reliable computers, tidy systems and friendly help when something goes wrong.
Who it's for
Homes and businesses
For households and small businesses who want their computers to just work, without hiring a full-time IT person.
Problems we solve
- Slow or unreliable PCs and laptops
- No one to call when things break
- No proper backups
- Printers, phones and devices that refuse to cooperate
What's included
Our IT Support highlights
Helpdesk
Remote and on-site support from a local engineer who knows your setup.
Proactive monitoring
Updates, patching and health checks before problems reach you.
Device setup
PCs, laptops and Macs configured, secured and ready to use.
Servers & storage
Office servers, NAS drives and virtualisation set up and maintained.
Backup & recovery
Automatic, tested backups with a plan for when things go wrong.
Phones & connectivity
VoIP phone systems, broadband and business mobiles sorted.
Everything we cover
26 IT Support services
The full list of what we can design, install, manage or support for you.
Support
- Remote helpdesk
- On-site visits
- Proactive monitoring & patching
- PC, laptop & Mac setup
- New starter & leaver setup
- Printers & peripherals
- Google Workspace support
Servers & storage
- Server installation & maintenance
- NAS storage
- Virtualisation (Hyper-V / VMware)
- Hosted desktops & VDI
- Windows 365 Cloud PC
Continuity
- Backup (local & cloud)
- Disaster recovery
- Data recovery
- Business continuity planning
Business IT
- IT audits & health checks
- Hardware & software procurement
- Office moves & relocations
- IT project management
- Virtual IT manager
- Switching IT provider
Phones & connectivity
- VoIP & 3CX phone systems
- Microsoft Teams Calling
- Business mobiles
- Broadband, FTTP & leased lines
Our approach
How we work
We start by understanding how you actually use your technology, then fix the immediate problem and look at what's causing it.
Everything is documented in plain English, so you know what's been set up, where your data lives and how it's backed up.
FAQs
Common questions
Related services
You might also need
Ready to get protected?
Free, no-obligation advice from a local specialist. Email hello@enigmacybersolutions.org or send us a message.