Shop policies

Privacy Notice

Last updated October 2026

Draft wording for review before the shop goes live.

This notice explains what personal information we collect through this website, why, and your rights. We're the data controller:

Enigma Cyber Solutions
4 Bryn Clyd, Leeswood, Mold, Flintshire, CH7 4RU
Email: hello@enigmacybersolutions.org

What we collect

Quote and contact enquiries: your name, email, phone number (if given), the service you're interested in and your message.
Shop orders: your name, email, phone number, delivery and billing address, and what you ordered. Card payments are handled by Stripe. We never see or store your full card details.

Why we use it

To reply to your enquiry and give you a quote (taking steps at your request before a contract).
To process, deliver and support your order (performing our contract with you).
To keep the business and tax records we're legally required to keep (legal obligation).
To protect the site and our customers from fraud and abuse (our legitimate interests).

We don't sell your information, and we don't send marketing unless you've asked us to.

Who we share it with

Stripe, to take payments securely.
Cloudflare, which hosts this website and delivers our email.
Delivery companies, who need your name and address to deliver your order.
Our accountant or authorities, where the law requires it.

How long we keep it

Order and payment records: 6 years, as required for tax.
Enquiries that don't lead to work: up to 2 years, then deleted.

Cookies and browser storage

We don't use advertising or tracking cookies. The site stores your basket and your cursor-effect setting in your own browser so they're remembered between visits. When you check out, Stripe's payment page uses its own cookies to process the payment securely and prevent fraud.

Your rights

You can ask to see the information we hold about you, to have it corrected or deleted, or to object to how we use it. Email hello@enigmacybersolutions.org. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).